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rental policy and agreement

Reservation/damage deposit

  • $500.00 deposit is required to secure rental reservations, it will also be held to cover deductible portion of insurance in case of collision and to cover any losses or damage encurred by other than collision. 

  • Deposit will be forfeited if unit is returned late, without authorization.

  • No refunds for early returns of rental units.

  • Damage deposit will be refunded after Trailer is returned in the original state it was rented. see damages and repairs

cancellatons

  • Any cancellation more than 30 days we be given refund of deposit less a $50.00 cancellation fee.

  • if canceled between 30 and 15 days, damage deposit minus 50$ cancelation fee will be returned ONLY if the trailer can be re rented for the time period booked by another renting customer.

  • If payed in full, and then cancelled 14 days or less, monies received will not be refunded. ONLY reservation/damage deposit will be refunded, less $50.00 administration charge.

  • No shows forfeit all monies received.

Damages and Repairs

  • Renters are responsible for any damages to the Travel Trailers , exterior and interior, and will be charged for the repairs.

  • Make sure all windows, slide-outs, Awnings and roof vents, storage compartments and entrance door are closed when Traveling. Renters assume full responsibility for damage to trailers.

  • Expenses from breakdown that happen because of  abuse, misuse and neglect will be the responsibility of the Renter and will not be refunded.

  • if breakdown occurs and repairs are necessary you must retain receipt to receive reimbursement. 

  • Arrowhead Camp Co. responsibility is limited to refund  the daily rate of the rental if it takes longer than 24hours. Defects to the furnace, hot water tank, slide out, air conditioner, awing, microwave, water pump, radio stereo, burners, and shower are not included in mechanical breakdowns and will be excluded from refunds.

  • please contact us first before making any repairs to the trailers.  we will make every effort possible to make any necessary repairs. We will discuss and consider compensation for the inconvenience of defects

pick up and return times

  • Pick up times are between 2:00 and 4;00 pm on the first day of rental. If you will be late for pick up please notify us ASAP so we can make other arrangements for Mandatory walk though.

  • Return is no later that 11:00 am on the last day of rental period. If For any reason return will be late contact us immediately! We need time to clean and prep them for next customers.  Trailers are Usually rented out later the same day.(Other arrangements/exceptions can be made if the trailer is not lined up for a new rental same day)  

  • Late returns will be charged at $100 and hour! 

unserviced camping

  • Be aware when camping away from full hook up camping that the Trailer does have limited battery and propane capacity. 

  • Check holding tanks and do not allow to overfill and back up. any damages done to the trailers due to back up will be the responsibility of the renter. 

  • if there is any sign of the sewer backing up damage deposit will not be returned and damages from holding tank overflow that exceed the deposit amount will be the renters responsibility.

Propane

  • Propane is the responsibility or the renter. There is a propane filling service in close proximity.  How ever we will offer full propane bottles for a fee of $35.00.

Other Terms and conditions

  • Terms, policies and  prices are subject to change without notice.

  • All rented accessories must stay on renters camp ground site. Renters assume all risk for theft or damage to all rented accessories and will be just to full replacement cost.

  • All rentals and rented accessories are subject to the the terms and conditions of the rental contract. Arrowhead Camp Co. reserves the right to refuse to rent to any person for any reason.

  • If Renter(s) violates any conditions of this agreement, Arrowhead Camp Co. may terminate this agreement and forfeit all moneys collected from the renter.

  • Upon notice of termination of this agreement, renter shall vacate the RV immediately.

REnters

  • Renters must be over the age of 25. Any age younger will be allowed on a case by case review and allowed at our discretion. 

  • Must have a valid drivers licence.

  • Only persons with a valid drivers licence listed on the rental agreement my drive while towing our trailers.

Travel conditons & restrictions

  • Trailers are only permitted in Canada 

  • Traveling only on paved roads or well maintained gravel roads. No off roading is permitted! * Our trailers have GPS and will be monitored.  Disregarding conditions will result in loss off security deposit.

  • No pets, smoking in units. 

  • Rental payment must be paid in full 2 weeks before rental term.

  • failure to follow with our conditions will result in loss of damage deposit.

Towing

  • Before pickup it is mandatory to have an operating 7pin connector and brake controller. No exceptions! 

  • Make sure your vehicle has the towing capacity to haul trailers. Check your owners Manuel to see what your vehicles limits are. 

  • Arrowhead camp Co. is not responsible for break downs to renters vehicle's. Drive within your vehicles limits. 

  • cost of recovery of the trailer is the responsibility of the renter. Please contact us immediately if a trailer will be possibly late for a return.

  • It is strongly recommended that the renter has BCAA trailer coverage to reduce Heavy cost of towing in case of emergency.

  • any damages incurred due to emergency towing is the responsible of the Renter. 

  • If Arrowhead Camp Co. has to retrieve one of our trailer due to what ever unforeseen reason We charge 3$/km Plus any late return charges if applicable.

Awning use

  • Any damages incurred to awning from misuse or neglect are the responsibility of the renter.

  • when opening the awning make sure there is nothing obstructing its path that would cause damage. 

  • be aware of falling objects, strong winds or heavy rain, if there is any question that it might be in danger of damage retract it fully

  • do not hang off of or hang anything from the awning it is not designed to be load bearing.

  • awning will be inspected before and after all rentals. and any Damages will result in additional charges. up and including replacement.

  • always travel with the awning fully retracted

  • no fires underneath the awning including BBQ fires.

Clean Upon return

  • We ask that you return the trailers in the same condition they were picked up.

  • Cleaning supplies will be supplied to the renter. 

  • A walk through will be done before pick up and explained the expected conditions the trailers will be returned in.

  • Renters understand if they do not return the trailer in the same clean condition it was picked up in, there will be additional charges at the rate of 50.00/hr. This charge will come off of the damage deposit. a recept of the additional charges will be provided to the renter. 

  • upon check out/return we will do a walk through with you the customer and if all  cleaning obligations and fulfilled the damage deposit will be returned via payment received.

  • If trailer is returned with full holding tanks a charge of $100 will be withheld from damage deposit return

Liability for damage or Loss

  • Arrowhead Camp Co. does not assume liability for damage, loss or personal injury or their personal property. We will also not accept liability for inconvenience from temporary defects or stoppages in supply of water, gas, electricity or plumbing. Nor will we accept liability for any loss or damage caused by weather, natural disasters, acts of uncontrolled environment.

Pets

  • Pets are allowed in designated trailers.

  • Pets are not permitted to be left unattended in the trailer.

  • any damages to trailers from pets is to be the responsiliblity of the renters.

  • trailer must come back clean and hair free. Any excess hair and dirt found in the trailers will be charged @ 50$hour cleaning fee.

  • There is a 60$ extra fee for pets per rental.